Customer experience advisor

Join a dynamic team and make a difference!

Do you want to leave an indelible mark within one of the most prestigious and booming Quebec SMEs? Do you aspire to a role offering autonomy and new opportunities every day? This is where your next adventure begins. We are currently looking for the pillar of our customer service: Customer Experience Advisor.

About us:
Created in 1962, our company is dedicated to the financial sector. The key to our success? The total satisfaction of our customers. To do this, we focus above all on the well-being and development of our employees.

What we offer you:

Working flexibility with a hybrid model.

35h/week, extendable to 40h if you wish.

A fitness area to let off steam.

Attractive remuneration, complemented by unrivaled benefits: group insurance, recognition of years of service, generous referral program, 11 public holidays, weekly payment, annual bonus of up to one week's salary, an RRSP collective... and much more!

Your mission:

Provide exceptional customer service via calls (25 to 30 per day) and emails.

Collaborate on contract activations and updates.

Make the connection between customers, agents and other stakeholders.

Take care of administrative tasks, including the preparation of various documents.

Profile sought:

Minimum 5 years of experience in customer service.

Experience in insurance, banking or finance (a plus).

Perfect command of French and English, both spoken and written.

Diploma in accounting or administration.

Comfortable with the Office suite and mathematical skills.

Proven ability to resolve problems, manage multiple files simultaneously and fully satisfy clients.

Prior to employment: All applications will be subject to a thorough background and reference check.

This company appeals to you? Would you like to apply or learn more about us?

Contact us at the following address: madeleine.philion@defisrh.com or at 450.634.2701.

Only people residing in Quebec and having the position profile will be contacted.